Shipping & Returns

Returns Policy

All products sold by CDT Technology are covered under our 7 day Guarantee against Defects. Items may be returned for refund or replacement subject to manufacturer and/or CDT Technology restrictions. Please note that we as CDT Technology will not accept any items back for credit if the packaging is not complete. Box, documentation, cables, accessories, etc

Defective items may be returned for refund or replacement subject to the following restrictions:
1. All products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.
2. Software is non-refundable unless returned unopened in their original packaging with documentation. Where the license key is exposed on software packages we will not accept the return of these packages.
3. Licences, including client access licenses cannot be returned
4. Certain hardware items and all custom/special orders may only be returned for replacement and not for refund.
5. All returns must be shipped freight prepaid.
6. Any returns found to be non-defective are subject to a restocking fee of 15% and all non product related fees (shipping, transaction and insurance) are not refundable.
7. If unopened goods are returned within 5 days, you will receive a refund excluding transport costs.
8. Delivery fees not refunded for returns or for collecting of faulty items
9. 15% handling fee on any goods returned, and this must be within 7 days of you receiving the order.
10. The manufacturer warranty will not apply if the product shows evidence of:
o impact, sand, liquid or moisture damage
o dropping, mishandling, or tampering
o battery or chemical corrosion
o damage caused by connected equipment
o use contrary to the applicable instruction manual
o wrong configuration of servers or equipment
o Unaccredited third party repairs, configuration or maintenance on equipment.
o Modification of any parts or enhancement not approved by the manufacturer

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